Greway Service & Support
Official Warranty
Committed to outstanding quality and genuine warranty coverage of up to 5 years. We’re with you every step of the way, providing professional and dedicated repair services whenever you need them.
Warranty Period & Coverage
All genuine Greway e-bikes and components are covered by warranty according to the specific terms outlined below, effective from the date of purchase:
| Component Category | Warranty Period | Detailed Terms |
|---|---|---|
| Frame | 60 months (5 years) | Welding joints coming loose or separating, weld joint defects, cracks, or structural fractures. |
| Smart Battery (BEE IB-U) | 12 months (1 year) | Sudden capacity loss or failure to deliver current. From the date of delivery, if battery capacity falls below 60%, the battery will be repaired or replaced under warranty. |
| 250W Motor | 12 months (1 year) | Rotor failure, cracked housing, or malfunction of the rotating mechanism. |
| Controller & Power Socket | 12 months (1 year) | Short circuits or damage to related components. |
| Front Fork, Mudguard, Chain Guard & Hanger | 12 months (1 year) | Cracks, breakage, or structural damage. |
| Grips, Rim, Socket & Crankset | 12 months (1 year) | Issues or cracks affecting heat-treated components. |
Warranty Eligibility Conditions
Genuine Greway Products
Bicycles or accessories purchased directly from Greway Vietnam or through our authorized dealer network.
Matching Frame & Serial Numbers
The bicycle frame number, battery serial number, and motor serial number must remain intact, clearly identifiable, and free from any signs of alteration or damage.
Within the Warranty Period
The product must be within the applicable warranty period from the date of purchase or delivery.
Warranty Exclusions
The following cases are not covered under the free warranty policy: (Customers will receive support with repair services at preferential rates.)
- ✕ Unauthorized disassembly, repair, structural modification, or non-standard modifications to the battery or motor.
- ✕ Damage caused by accidents, collisions, drops, deep water immersion beyond the motor axle level, fire, or natural disasters.
- ✕ Use of non-genuine chargers, unstable power supply, or improper battery storage and handling.
- ✕ Components subject to normal wear over time, including tires, inner tubes, brake pads, chains, and cassettes...
Warranty Service Process
1. Contact Support
Contact Customer Support 0816249888 or bring your bicycle to the nearest Greway dealer.
2. Inspection & Repair
Our technicians will diagnose the issue, provide an estimated service time, and repair or replace the affected components as required.
3. Inspection & Handover
The bicycle will undergo a safety test before handover. Warranty labels will be applied to replaced components, and the bicycle will be returned to the customer.
Dedicated Customer Care
